fbpx

Behavioral Intelligence to Improve Employee Experiences

ForMotiv Marketing CX Analytics - digital behavioral intelligence - digital polygraph

Agents are customers, too. Digital Behavioral Intelligence (DBI) for Agents and Employee Experiences Understanding the experience of your customers is important, but so is understanding the experience of your employees. No matter what industry you’re in and whether or not you have captive, independent, MGA and distributed agents, call center employees, etc…(for the sake of […]