Solving the Insurance Customer Experience x Risk Equation
Insurance Customer Experiences: Solving the Risk vs. Security Equation for Life and P&C Carriers Insurance customer experiences are moving online. With that, nearly every Life and P&C carrier we speak with is focused on providing a better digital experience and increasing the percentage of policies they sell online. The challenge they’re facing, however, is controlling […]
Behavioral Intelligence to Improve Employee Experiences
Agents are customers, too. Digital Behavioral Intelligence (DBI) for Agents and Employee Experiences Understanding the experience of your customers is important, but so is understanding the experience of your employees. No matter what industry you’re in and whether or not you have captive, independent, MGA and distributed agents, call center employees, etc…(for the sake of […]
