Employee Fraud and Risk Prevention
Risk comes from all sides, even the inside. Assessing risk is the most important decision financial service companies make every single day. And when making important decisions, you need as much information as possible. And information today means data. The amount of data we create, collect, and analyze today is enough to give Freddie Kruger […]
Behavioral Intelligence to Improve Employee Experiences
Agents are customers, too. Digital Behavioral Intelligence (DBI) for Agents and Employee Experiences Understanding the experience of your customers is important, but so is understanding the experience of your employees. No matter what industry you’re in and whether or not you have captive, independent, MGA and distributed agents, call center employees, etc…(for the sake of […]
What is Digital Behavioral Intelligence?
Digital Behavioral Intelligence “Face-to-Face” is now “Faceless”… So, what is Behavioral Intelligence? The explanation is simpler than you think. Not too long ago, most financial service transactions were done face-to-face. Whether you were applying for a new credit card, a mortgage, or a life insurance policy, you would likely sit down with an agent to […]
What the SAT’s taught us about Digital Body Language and Fraud…
Remember that old math teacher that had you turn in your scratch work to make sure you weren’t cheating? Maybe the SAT’s should have taken a page out of Mr. Feeny’s playbook. The recent scandal rocking college campuses has exposed a glaring flaw with the current testing process and has called into question the method for […]
