ForMotiv Data Sheet
As the digital transformation continues to drive more and more business online, carriers are scrambling to recreate both the front-end user experiences and back-end processes they’ve grown accustomed to over the past few decades. Now that we’ve shifted from face-to-face retail interactions to “faceless” digital interactions, carriers are attempting to provide seamless personalized experiences and […]
What is Digital Behavioral Intelligence?
Digital Behavioral Intelligence “Face-to-Face” is now “Faceless”… So, what is Behavioral Intelligence? The explanation is simpler than you think. Not too long ago, most financial service transactions were done face-to-face. Whether you were applying for a new credit card, a mortgage, or a life insurance policy, you would likely sit down with an agent to […]
Minority Report, Black Mirror, and Digital Behavioral Intelligence
Why Understanding Digital Body Language is Imperative in Business Today If you were walking through airport security and noticed the TSA agents had blindfolds on, how would you feel? Personally, I’d be petrified, as I’m sure you would be. Now imagine a teacher walking out of a classroom immediately after passing out an exam. Or […]