What Comes Next? Improving Customer Experience in Insurance
When thinking about improving the customer experience in insurance - where should one even start? Every customer journey is different. They might start with a Google search, scroll through your home page (for a few seconds), fill out an online application, get distracted in the middle of it — submit it, and then wait for [...] Top 5 Intent Data Providers and Who They Serve
Top 5 Intent Data Providers While intent data can be worth its weight in digital gold, intent data providers are not all equal (and neither is the data they provide.) But when you find a high-quality provider with top data collection models, your company can benefit from improved customer experiences, employee integrity, accurate prediction models, […]
What is Intent Data?
What is Intent Data? What is intent data? And what does it mean for the insurance industry? These are two burning questions that top insurers are asking right now. In this article, we’re diving into what is intent data, what are the different types of intent data, and how to collect and leverage intent data. […]
AI and Underwriting: Yes, They Are Better Together
AI and Underwriting: Yes, They Are Better Together Online applications, consumer-completed applications, accelerated underwriting, algorithmic underwriting — it doesn’t matter what you call it, the goal is the same: Instant gratification for your digital customers that feeds the bottom line. Companies are rapidly transitioning their user experiences online to provide competitive customer experiences, which increasingly […]
How To Catch Insurance Agent Fraud & Prevent Gaming
Insurance Agent Fraud: How Carriers Detect the Threat From Within Most carrier fraud programs are pointed in the wrong direction. The controls, the models, the SIU teams — they’re built to catch applicants who lie on their forms, claimants who exaggerate losses, and external bad actors trying to game the system from the outside. And […]
Why is capturing digital body language so important for insurers?
Digital Body Language – Everything You Need To Know Digital body language is online user behavior that can predict intent, indicate fraudulent behavior, and reveal nuances that are shaping customer experiences. More and more insurance leaders are prioritizing access to digital body language. Are you? In this article, we uncover why digital body language is […]