Introducing ForMotiv’s Omnichannel Intelligence Product
ForMotiv and Behavioral Intelligence now works across Direct, Agent, Call Center, Endorsements, Claims, and more… As insurance continues to shift online, intent is getting lost. Digital funnels lack the agent’s real-time judgment to adapt, answer nuanced questions, and spot risk signals. Behind a screen, many applicants misrepresent their answers, which raises underwriting risk and fraud. […]
A Word From Our Chief Customer Officer: Why Carriers Are Doubling Down on ForMotiv’s Agent Intelligence Data
Carriers Are Using ForMotiv’s Behavioral Intelligence to Transform Agent Performance and Risk Detection When we started ForMotiv eight years ago, nearly every conversation with our carrier partners centered around direct-to-consumer digital transformation. It made sense — at the time, carriers were laser-focused on better understanding digital behavior during online quoting flows to drive smarter underwriting, […]
ForMotiv & Clearspeed Webinar
Webinar Recap: Transforming Risk Detection with Behavioral and Voice Intelligence The insurance industry is undergoing rapid change. From shifting customer demographics to escalating fraud tactics, carriers are being challenged like never before to protect profitability while delivering seamless digital experiences. To thrive in this new landscape, insurers need more than incremental improvements. They need tools […]
Calculating The Hidden Risks Driving Auto Premium Leakage
In personal auto insurance, it’s no secret that the riskiest 10% of policyholders can account for a disproportionate share of losses, often with loss ratios exceeding 200% or even 300%. While some of this is expected in a skewed risk distribution, a significant portion stems from undisclosed risk factors that aren’t properly priced into premiums, […]
Insurance Agent Analytics for Distribution & Digital Experience Teams
ForMotiv Insurance Agent Analytics for Distribution & Digital Experience Teams In Part 1 and Part 2 of our series, we explored how Underwriting, Risk, and SIU teams use ForMotiv Agent to detect gaming, misrepresentation, and fraud. Today, we’re highlighting how our insurance agent analytics are being used by Distribution, Agent Management, and Digital Agent Experience (AX) teams […]
ForMotiv Agent for Fraud & Forensics
ForMotiv Fraud & Forensics Solutions In Part 1 | ForMotiv Agent for Underwriters, we explored how underwriting teams are using our solutions to spot gaming and misrepresentation. In Part 2, we shift our focus to Agent Fraud & SIU teams — and how they use behavioral data to detect nefarious agents, uncover coordinated fraud, and prevent […]