Webinar Recap: Transforming Risk Detection with Behavioral and Voice Intelligence
The insurance industry is undergoing rapid change. From shifting customer demographics to escalating fraud tactics, carriers are being challenged like never before to protect profitability while delivering seamless digital experiences. To thrive in this new landscape, insurers need more than incremental improvements. They need tools that give them a deeper, more real-time understanding of applicant and policyholder behavior.
That’s where ForMotiv and Clearspeed come in. Together, we are pioneering the next generation of risk detection by combining real-time behavioral intelligence with advanced voice analytics. In this exclusive session, industry experts explored how layered, low-friction solutions can empower carriers to accelerate underwriting, reduce fraud, and improve the overall customer journey.
Why this matters
Younger generations represent the future of insurance growth, yet research shows their truthfulness during the application process is plummeting. Misrepresentation and nondisclosure rates are climbing, and traditional fraud defenses often fail to keep pace. At the same time, carriers cannot afford to introduce friction that pushes legitimate customers away. This creates a difficult balancing act: ensuring strong risk controls while maintaining a positive, streamlined digital experience.
The webinar tackled this dilemma head-on, outlining how a layered approach to intent and risk detection helps carriers win on both fronts.
Key takeaways
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New Generational Risks
The behaviors and expectations of younger buyers present unique underwriting challenges. Traditional data checks are not enough to identify hidden risk, and truthfulness gaps during applications are expanding.
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Frictionless Innovation
ForMotiv’s behavioral intelligence platform and Clearspeed’s voice analytics technology are designed to integrate with minimal disruption. This allows carriers to improve decisioning in real time without degrading the customer experience.
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The Future is Layered
No single solution can address the complexity of modern fraud and misrepresentation. The strongest carriers will deploy layered solutions that balance conversion, risk, and trust at every stage of the policy lifecycle.
What you’ll learn from the replay
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How real-time behavioral data reveals intent signals during the digital application process.
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How voice-based risk assessments add an additional, highly predictive dimension for underwriting and claims.
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Why younger generations are accelerating fraud risk and what this means for carriers over the next decade.
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Practical strategies for deploying innovative tools without adding unnecessary friction.
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How leading insurers are building layered solution stacks that adapt to both customer and fraudster behavior.
About the presenters
ForMotiv is the first behavioral intelligence platform purpose-built for insurance. By analyzing thousands of micro-behaviors during digital applications, ForMotiv enables carriers to predict intent, detect hidden risks, and identify fraud before policies are issued.
Clearspeed delivers the world’s most accurate and scalable voice analytics solutions, trusted by insurers, governments, and global enterprises to assess risk with speed and precision.
Together, ForMotiv and Clearspeed offer a powerful combination of digital and voice insights that enable insurers to make faster, smarter, and fairer decisions.
Watch the full replay
Whether you’re focused on underwriting, claims, fraud prevention, or digital customer experience, this session will give you actionable insights into how the industry is evolving and how to stay ahead of the curve.
