Employee Fraud and Risk Prevention
Risk comes from all sides, even the inside. Assessing risk is the most important decision financial service companies make every single day. And when making important decisions, you need as much information as possible. And information today means data. The amount of data we create, collect, and analyze today is enough to give Freddie Kruger […]
Behavioral Intelligence to Improve Employee Experiences
Agents are customers, too. Digital Behavioral Intelligence (DBI) for Agents and Employee Experiences Understanding the experience of your customers is important, but so is understanding the experience of your employees. No matter what industry you’re in and whether or not you have captive, independent, MGA and distributed agents, call center employees, etc…(for the sake of […]
Banking and Insurance Compliance, meet Behavioral Intelligence
Why Behavioral Intelligence is Crucial for Banking and Insurance Compliance GDPR, Equifax, CapitalOne – turn on the news any day of the week and you will see an alarming headline that prompts your subconscious to touch your wallet to make sure it’s still there. Today, as data has become the modern-day gold, organizations are increasingly […]
ForMotiv Data Sheet
As the digital transformation continues to drive more and more business online, carriers are scrambling to recreate both the front-end user experiences and back-end processes they’ve grown accustomed to over the past few decades. Now that we’ve shifted from face-to-face retail interactions to “faceless” digital interactions, carriers are attempting to provide seamless personalized experiences and […]
What is Digital Behavioral Intelligence?
Digital Behavioral Intelligence “Face-to-Face” is now “Faceless”… So, what is Behavioral Intelligence? The explanation is simpler than you think. Not too long ago, most financial service transactions were done face-to-face. Whether you were applying for a new credit card, a mortgage, or a life insurance policy, you would likely sit down with an agent to […]
Minority Report, Black Mirror, and Digital Behavioral Intelligence
Why Understanding Digital Body Language is Imperative in Business Today If you were walking through airport security and noticed the TSA agents had blindfolds on, how would you feel? Personally, I’d be petrified, as I’m sure you would be. Now imagine a teacher walking out of a classroom immediately after passing out an exam. Or […]