Stolen IDs and Account Takeovers are Hurting Claims Teams. 3 Ways to Stop Rising Claims Fraud
A few months back, we wrote about the four stages of claims fraud and how carriers are using ForMotiv for predicting, identifying, and stopping fraud before it is even submitted. This spurred a lot of interest in questions, so allow us to expand. A common occurrence we see looks something like this: Here are three […]
Enterprise Intent: Why Carriers Only Ever See Part of the Story
Ask a carrier how well they know their customer, and most will point to a dashboard: conversion rates, quote-to-bind ratios, maybe a session replay tool that shows exactly where someone paused on step three of the application. Ask what that same customer did with an agent on a follow-up call two days later, or what […]
Behavioral Intelligence’s Impact on Adverse Selection
When Better Underwriting Changes the Market Every meaningful advancement in underwriting has changed the insurance market. Better pricing models changed which carriers attracted certain risks. Third-party data expanded what underwriters could evaluate. Predictive analytics improved segmentation. Fraud detection helped identify risky applications that might otherwise have slipped through the cracks. Each innovation improved underwriting decisions. […]
Insurance Claim Fraud Detection: 4 Ways to Get Proactive About Claims Fraud
If you were to ask 100 insurance professionals, “What is insurance fraud?” I’d wager 99 of the responses would center around claims fraud. Now if you were to ask a follow-up question, “When do you start thinking about claims fraud?” I’d wager a similar number would answer with some variation of, “When the claim is […]
*Product Update* ForMotiv Forensics: Reimagining SIU with Global Search
From day one, ForMotiv was built to make behavioral data last. Every click, hesitation, and disclosure is stored as a living, searchable record—not just to predict risk in the moment, but to preserve it for when questions arise later. That foresight turned out to matter. Real-time behavioral insight became the foundation of how our customers […]
Insurance Customer Experience: A Carrier’s Guide to Dynamic Experiences
A dynamic insurance customer experience is one of the most underleveraged tools in digital distribution — and one of the most misunderstood. According to the J.D. Power U.S. Insurance Digital Experience Study, digital friction is the top driver of applicant dissatisfaction and the leading cause of mid-funnel abandonment. Most carriers respond to that finding by […]