Insurance Claim Fraud Detection: Why It Starts at the Application, Not the Claim
If you were to ask 100 insurance professionals, “What is insurance fraud?” I’d wager 99 of the responses would center around claims fraud. Now if you were to ask a follow-up question, “When do you start thinking about claims fraud?” I’d wager a similar number would answer with some variation of, “When the claim is […]
*Product Update* ForMotiv Forensics: Reimagining SIU with Global Search
From day one, ForMotiv was built to make behavioral data last. Every click, hesitation, and disclosure is stored as a living, searchable record—not just to predict risk in the moment, but to preserve it for when questions arise later. That foresight turned out to matter. Real-time behavioral insight became the foundation of how our customers […]
Insurance Customer Experience: A Carrier’s Guide to Dynamic Experiences
A dynamic insurance customer experience is one of the most underleveraged tools in digital distribution — and one of the most misunderstood. According to the J.D. Power U.S. Insurance Digital Experience Study, digital friction is the top driver of applicant dissatisfaction and the leading cause of mid-funnel abandonment. Most carriers respond to that finding by […]
Ghost Broker Insurance Fraud: How You Can Stop It With Behavioral Intelligence
What is Ghost Broker Insurance Fraud? Ghost broker fraud is one of the fastest-growing forms of insurance fraud, particularly in auto insurance. The basic scheme is simple: someone pretends to be an insurance agent or broker, collects money from a customer, and then either never obtains valid insurance or obtains a policy through deception that […]
Agentic AI Insurance Fraud: Why Behavioral Intelligence Wins
Agentic AI Insurance Fraud: Why Behavioral Intelligence Is the Detection Layer That Wins Every conversation about AI in insurance eventually reaches the same optimistic landing: AI will help carriers detect more fraud, process more claims, underwrite more accurately, serve customers faster. That’s true. But the same AI infrastructure that’s available inside carriers is also available […]
Agent Experience Optimization: How Behavioral Intelligence Helps
Insurance Agent Experience (AX) Optimization: What Behavioral Intelligence Reveals About Your Agent Channel The carrier conversation about experience has been almost entirely customer-facing. NPS scores, application completion rates, drop-off by funnel step, digital survey results. Carriers have spent a decade instrumenting the customer journey. The agent journey? Mostly dark. Most carriers don’t have a data-backed […]