Account Takeover in Insurance: How It Happens in Policyholder Portals
Account takeover in insurance happens when someone other than the policyholder gets into a policyholder’s online account and uses it to move money or change the policy. Attackers get in with reused passwords, phishing, SIM swaps or stolen sessions, then change the contact details, swap the payout bank account, change the payment method, pull documents […]
How to Detect AI Agents in Insurance Applications
To detect AI agents in insurance applications, you have to look inside the session itself. Browser agents and computer-use tools now open real browsers, pace themselves like people and work through CAPTCHA, so request-level checks at the network edge tell only part of the story. Carriers that handle agentic traffic well work in three steps. […]
ForMotiv Launches Agentic Chat SDK, Extending Behavioral Intelligence to Conversational and AI-Driven Insurance
Now in beta, the SDK gives P&C carriers real-time insight into intent, misrepresentation, and fraud inside chat-based quote, service, and claims assistants, connected to the same behavioral view ForMotiv already delivers across web and mobile. PHILADELPHIA, Oct. 22, 2026 — ForMotiv, the leading behavioral data and analytics platform for the insurance industry, today announced the […]
Agentic AI in Insurance: What Consumer AI Agents Mean for Carriers
Agentic AI in insurance usually refers to the AI agents carriers build for their own operations: claims triage, underwriting assistants, service bots. A second wave matters just as much for the P&L. Consumers now send their own AI agents to quote policies, change accounts and file claims, and those agents arrive through the same web […]
Stolen IDs and Account Takeovers are Hurting Claims Teams. 3 Ways to Stop Rising Claims Fraud
A few months back, we wrote about the four stages of claims fraud and how carriers are using ForMotiv for predicting, identifying, and stopping fraud before it is even submitted. This spurred a lot of interest in questions, so allow us to expand. A common occurrence we see looks something like this: Here are three […]
Enterprise Intent: Why Carriers Only Ever See Part of the Story
Ask a carrier how well they know their customer, and most will point to a dashboard: conversion rates, quote-to-bind ratios, maybe a session replay tool that shows exactly where someone paused on step three of the application. Ask what that same customer did with an agent on a follow-up call two days later, or what […]